We believe in full transparency. Please read before booking so you know exactly what to expect when you work with us.
A deposit may be required to secure your appointment with Abby Cleaning Co. By paying a deposit, you confirm that you have read and agree to the terms outlined in this policy.
The deposit secures your scheduled time slot and covers the costs associated with coordinating our team, travel time, fuel, labour allocation, and on-site assessment.
This policy exists because dispatching our team involves real, committed costs — including scheduling, travel, fuel, labour allocation, and on-site assessment — that are incurred regardless of whether service is completed.
Customers are responsible for ensuring access to the property at the scheduled appointment time. Please ensure that:
All quotes and estimates are based on the information, descriptions, and photos provided before the appointment. Photos and descriptions are used for estimation purposes only.
Final pricing is subject to on-site inspection and actual property conditions. Additional charges may apply if the property's actual condition differs materially from what was originally described, including but not limited to:
If a customer declines service after our team has arrived at the property — for any reason including disagreement with a revised quote — the deposit will not be refunded.
We recommend contacting us in advance if you have any questions about pricing or scope, so we can clarify before our team is dispatched.
Appointments cancelled or rescheduled with less than 24 hours' notice may result in forfeiture of the deposit. We appreciate as much advance notice as possible so we can reassign our team appropriately.
Management Discretion. In certain situations, Abby Cleaning Co. may offer a service credit toward a future appointment at management's sole discretion. We always aim to be fair and reasonable, and we appreciate the opportunity to resolve any concerns directly.
We're happy to clarify before you book. Reach our team directly: